Reference

Our Terms, Your Rights — Plain and Simple

socalraffle operates under a clear legal framework designed for eligible United States players — access depends on state law and where local law permits.

State-eligible access onlyPayPal, Venmo, Play+ account termsData rights and retention policyAccount security standardsContact paths for policy requests
socalraffle Our Terms, Your Rights — Plain and Simple
POLICY CONTACT

How to Reach Us About Legal Matters

For questions about your account terms, data rights, or a specific payment transaction dispute, reach our team through any of the channels below. Policy-related requests — such as asking us to correct your account data or review a restriction — are handled separately from general account help and typically require identity verification before we can act.

Team online

Live Chat

Start a live chat session from your account dashboard. For legal or data requests, select the Policy option from the chat topic menu so the right team picks it up.

Email Support

Send policy and data requests to our support email address. Include your account username and the payment method on file — PayPal, Venmo, or Play+ — to speed up verification.

Account Help Center

The Help Center inside your account contains the current version of our terms, your data retention summary, and a request form for corrections or account-data exports.

DATA AND SECURITY

How We Handle Your Account Data

We keep data handling direct. What we collect, how long we hold it, and how you request changes are all covered here. Your payment wallet details — whether that is PayPal, Venmo, or your Play+ prepaid card — are stored in encrypted form and never shared with third parties outside of what state law or payment processing requires.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how account pages are used. You can manage cookie preferences from your browser settings at any time.

Data Retention

Account records are retained for as long as your account is active and for the period required by applicable state law after closure. You can request a summary of retained data through the Help Center.

Account Security

Login sessions are protected with SSL encryption. If you add a payment wallet such as PayPal or Venmo, a one-time verification code is sent to the email on your account before it is activated.

Request a Data Change

To correct personal details, update a linked wallet, or request account data deletion, contact us via email or live chat. Identity verification is required before any change is processed.

Answers to Common Policy Questions

These are the questions we hear most often about account terms, data rights, and state eligibility. If your question is not covered here, the live chat team can pull up the specific policy clause that applies to your account.

Access depends on state law. If your state does not permit online casino or sportsbook activity, your account will be restricted automatically. Check your state's current regulations before opening an account.

We collect the information you provide at registration, your linked payment wallet details — PayPal, Venmo, or Play+ — and activity logs required by applicable state law. We do not sell your data to third parties.

Submit a data request through the Help Center inside your account or email our support team. Identity verification is required. We process requests within the timeframe required by governing law.

State regulations and payment-provider rules require us to confirm the wallet belongs to the account holder before releasing funds. It is a legal requirement, not an optional step we can waive.

You can request deletion of personal data not required by law to be retained. Certain records — payment transactions, identity verification documents — must be kept for the period state law specifies after account closure.

Your account agreement is governed by the laws of the jurisdiction in which we hold our operating licence. Any dispute follows that governing law. The full clause is available in the current terms document in your Help Center.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.